Privacy Policy

Introduction

Swift Scoop ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.

  • Service Information: Details about your service preferences, frequency, and location.

  • Payment Information: Credit card or other payment details for billing purposes.

  • Device Information: IP address, browser type, and device information when you visit our website.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • To provide and manage our pet waste removal services.

  • To communicate with you about appointments, service updates, and promotions.

  • To process payments and issue invoices.

  • To improve our website and services through analytics.

  • To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third parties who perform services on our behalf (e.g., payment processors or scheduling platforms).

  • Legal Obligations: We may disclose your information if required by law or to protect our rights, safety, or property.

4. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure encryption of payment information.

  • Restricted access to personal data for authorized personnel only.

  • Regular updates to our security protocols.

5. Your Rights

Under Canadian privacy laws, you have the following rights:

  • To access and review the personal information we hold about you.

  • To request corrections to your personal information if it is inaccurate or incomplete.

  • To withdraw your consent for certain uses of your personal information.

  • To file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have been violated.

To exercise these rights, please contact us using the details below.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience and analyze website traffic. By using our site, you consent to the use of cookies. You can disable cookies through your browser settings, but this may limit certain functionalities of the site.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Swift Scoop